Comprehensive Support, Anytime You Need It
Our Support Desk is equipped to handle a wide range of issues, from hardware-based concerns like jams, error codes, and drum replacements to software support such as driver setup, scan-to-email configurations, and uniFLOW support. With their extensive training, our staff resolve over 35% of all queries directly, ensuring that your needs are met quickly and efficiently.
For issues that require on-site assistance, our team coordinates with our service engineers to schedule callouts, minimizing downtime for your business.
Feedback-Driven Service
We are committed to continuous improvement, and your feedback is a crucial part of that process. After each resolved call, an email is automatically sent to you, inviting you to rate our service. This feedback helps us determine our Net Promoter Score (NPS)—the global standard for measuring customer satisfaction.
Rather than claiming to offer the "best" service, we ensure transparency through an independent third-party company, CEO Juice. CEO Juice uses advanced AI to manage follow-up messages, collect feedback, and track our NPS, following a strictly audited process that guarantees data integrity. Even if a customer gives us a low score by mistake, we cannot alter the results.
In addition to publishing our Net Promoter score we also publish comments from our customers relating to the service we supply. Don’t just take our word for it, hear from our customers too.
Our Performance Metrics
We strive to exceed industry standards and our performance speaks for itself. The below targets have been designed to ensure our targets reflect our commitment to our customers.
- Customer Satisfaction target: Net Promoter Score of 86 or greater – 2024 result of 89.26
- Equipment Uptime target: 98% or greater – 2024 result of 98.86%
- First-Time Fix target: 88% or greater - 2024 result of 87%
- Service Response Time target: Average of 5 hours or less – 2024 average: 4 hours
We continuously work to improve these metrics, ensuring that our customers receive the best service possible. With Cantec Group you can trust that we are dedicated to your success.
Testimonials
Goresbridge Parochial House
Very efficent, I got emails as things were happening, the technician was here a few hours later. He was a very nice man.
Breda
Tipp ETB – Coláiste Phobal Ros Cré, Roscrea
Arrived very quickly and sorted the problem efficiently!
Jack
HSE – Spraoi Centre – St. Fintan's Hospital
as always the technician came quickly which is very important to us and completed task in a friendly and efficient manner.
Margaret
Lanesboro Ballyleague Community Creche
Support desk was very friendly and helpful. The engineer arrived quickly and was very efficient in carrying out repairs. Very impressed with the rapid response.
Mary
Meath County Council – HQ Navan
Printer was fixed within an hour of reporting it which is great service.
Mary
UCC – EU Event
Very helpful and quick. Fixed a big issue with A3 printing for the EU presidency event in UCC. Thanks again!
Danny
Liston Family Law
The whole process was very easy from start to finish, both the telephone operator and the Tech were extremely helpful and polite. Thank you Cantec Liston Family Law
Rosario
John Battles & Company Solicitors
problem solved quickly it came off the back of another issue i raised and was dealt with very quickly. thank you
