Comprehensive Support, Anytime You Need It
Our Support Desk is equipped to handle a wide range of issues, from hardware-based concerns like jams, error codes, and drum replacements to software support such as driver setup, scan-to-email configurations, and uniFLOW support. With their extensive training, our staff resolve over 35% of all queries directly, ensuring that your needs are met quickly and efficiently.
For issues that require on-site assistance, our team coordinates with our service engineers to schedule callouts, minimizing downtime for your business.
Feedback-Driven Service
We are committed to continuous improvement, and your feedback is a crucial part of that process. After each resolved call, an email is automatically sent to you, inviting you to rate our service. This feedback helps us determine our Net Promoter Score (NPS)—the global standard for measuring customer satisfaction.
Rather than claiming to offer the "best" service, we ensure transparency through an independent third-party company, CEO Juice. CEO Juice uses advanced AI to manage follow-up messages, collect feedback, and track our NPS, following a strictly audited process that guarantees data integrity. Even if a customer gives us a low score by mistake, we cannot alter the results.
In addition to publishing our Net Promoter score we also publish comments from our customers relating to the service we supply. Don’t just take our word for it, hear from our customers too.
Our Performance Metrics
We strive to exceed industry standards and our performance speaks for itself. The below targets have been designed to ensure our targets reflect our commitment to our customers.
- Customer Satisfaction target: Net Promoter Score of 86 or greater – 2024 result of 89.26
- Equipment Uptime target: 98% or greater – 2024 result of 98.86%
- First-Time Fix target: 88% or greater - 2024 result of 87%
- Service Response Time target: Average of 5 hours or less – 2024 average: 4 hours
We continuously work to improve these metrics, ensuring that our customers receive the best service possible. With Cantec Group you can trust that we are dedicated to your success.
Testimonials
LMETB – Centre for European Schooling, Dunshaughlin
Friendly and efficient beyond duty. Thanks
Gabrielle
UCC – Development & Alumni Office
Everything was sorted over the phone. Very easy to deal with
Liam
Carten Controls Ltd
James was very helpful and got our printers back up and running very quickly.
Niamh
UCC – Dept of Folklore & Ethnology
A very professional and efficient service right from when I logged the call. Many thanks and a Very Happy Christmas & All the best for 2025 to you all in Cantec Bláthnaid
Bláthnaid
BR Accountants Ltd
I havent had any issues to date always pleasant, helpful and professional.
Ann Marie
Writech Industrial Services Ltd
I worked with few printer support firms in my time. Cantec offer great support over the phone to me and then onsite if required. I have informed other old team mates who work in various IT Firms about the quality of service I get.
Aiden
Writech Industrial Services Ltd
The service gentleman came and fixed it I did not even know he was here until the team told me it was sorted. Great work thanks lads
Aiden
ALFA Project, Raheen Woods
Efficient service and no fuss
