ISO 9001 Certification

Achieving ISO 9001 Certification is a significant milestone for Cantec, reinforcing our commitment to quality, reliability, and customer satisfaction. Here’s what it means for you and how it enhances the services we provide.

What is ISO 9001?

ISO 9001 is the international gold standard for quality management systems (QMS), designed to help businesses improve processes, enhance efficiency, and deliver higher customer satisfaction.

To achieve this accreditation, we underwent a rigorous assessment of our processes, policies, and procedures to ensure they met the highest international standards.

Why It’s Important

Sets international quality benchmarks
Ensures consistency & reliability in service delivery
Focuses on continuous improvement for a better customer experience

By earning ISO 9001 certification, we’ve demonstrated that Cantec is serious about delivering a consistent, high-quality experience; not just today, but every day moving forward.

What This Means for our Customers

Our certification isn’t just an achievement—it’s a guarantee that we are committed to delivering:

Reliability & Consistency – Every aspect of our service follows strict quality standards, reducing errors and ensuring seamless print and document management solutions.
A Customer-First Approach – We’ve refined our processes to ensure that your needs drive our solutions, providing faster response times, better support, and a smoother experience.
More Efficient Operations – From streamlined service requests to proactive maintenance and issue resolution, we’re optimising workflows to save you time and money.
Stronger Compliance & Risk Management – With clear, documented procedures in place, you can trust that Cantec operates transparently, ethically, and in full compliance with industry best practices
Continuous Feedback – We gather customer feedback for every installation and support call. The results of these are used to calculate our Net Promotor Score which we publish on our website along with actual customer comments.

Testimonials

They are responsive and proactive to our needs

We are very impressed with the service provided by Cantec. They are responsive and proactive to our needs and are great to work with. Our staff are very happy with the new printers and find them efficient and user friendly. Throughout the organization, productivity levels have been raised and costs are significantly reduced. We would have no hesitation in recommending Cantec.

Bandon Vale

Cheese Ltd

Cantec have been the Managed Print provider for University College Cork (UCC) since 2019

UCC needed greater control over their devices and how much they were outputting in order to be more efficient in their print workflow. This had to be achieved through maximum sustainability in every possible aspect.

After completing a print audit, Cantec proposed a fleet of remanufactured Canon EQ80 machines, combining this with a three-phase plan to audit and remove the existing machines, install the new streamlined, secured, and networked fleet, and implement a Managed Print Solution with a student pay-for-print facility.

Greg Tuohy

Chief Executive Officer, Cantec Group

Cantec's support services have consistently delivered, and the company continues to demonstrate professionalism and flexibility in its dealing with Westmeath County Council.

From the very start, the team at Cantec provided excellent advice and assistance in optimising their solution to best meet the print needs of our organisation, making the process of implementing their systems quite painless. The company delivered a thorough staff training program and their technical team was available to us at all times.

Eamonn Murray

I.S. Project Leader Westmeath County Council

Cantec consistently exceed expectations, with the quality of the products they provide and the quick response to queries or issues as they arise.

Working with Cantec is a very positive experience. Our account manager, Stephen Crowley provides tailored solutions when it comes to site set up and further planning for construction works. Working directly with Stephen has removed any delays with new installs/deliveries or repairs.

I would certainly recommend Cantec and Stephen in particular, we know our account is in very good hands. A strong business relationship has been built between our companies based on trust and dependability.

Paula Shinners

Director of Communications Conack Construction

UCC – Brookfield Health Sciences

Kevin is ever reliable, so pleasant. He always resolves our issues. Indeed, it is always a pleasure to deal with everyone on the team whenever I have to contact you about technical issues regarding our staff photocopier / printer and the student devices on both floors of Brookfield Library. Your service is second to none.

Ann

Michael D Murray & Co Solicitors

In short, we were upgraded on our systems, outlook included – moving to the cloud. After this move, my scanner (cantec machine) wouldnt play ball with my computer. While I knew this was our IT who should have sorted this, theyre not very obliging, so I chanced ringing Cantec Limerick and dealt with Conor. Not only could he fix the issue, but an absolute breathe of fresh air to deal with, and this isnt my first time crossing paths with him. He know I wasnt techie, and explained things exactly as. That guy deserves a raise for putting up with thickos like me.

Tara

Waterford C&CC – Civic Offices, Dungarvan

Super efficient service, Engineer arrived within 40 minutes or so of logging the call. And, had the issue identified within a few minutes and part replaced. No issues since. Many thanks.

Fiona

SBAS Architectural Services

I have been Dealing with Dave Purcell for around 20 years. He is the main reason I stick with Cantec. The personal approach, not too pushy, lets the product sell itself. He knows my bussiness and exactly what I need.

Stephen

Bus Eireann – Services Manager's Office Limerick

Morning, I contacted Cantec on Tuesday morning, although I envisage there was already a planned itinerary for the day, I was accommodated due to the fact we required the unit to be made a priority. Within a few hours Alan was onsite, unit fixed and engineer departed without fuss or mess.

Tommy

Tipp ETB – Adult Literacy Centre, Clonmel

Service was very prompt, same day as the issue was reported, Andy fixed the issue and explained how the issue may have occurred to prevent it happening again.