Achieving ISO 9001 Certification is a significant milestone for Cantec, reinforcing our commitment to quality, reliability, and customer satisfaction. Here’s what it means for you and how it enhances the services we provide.
What is ISO 9001?
ISO 9001 is the international gold standard for quality management systems (QMS), designed to help businesses improve processes, enhance efficiency, and deliver higher customer satisfaction.
To achieve this accreditation, we underwent a rigorous assessment of our processes, policies, and procedures to ensure they met the highest international standards.
Why It’s Important
- Sets international quality benchmarks
- Ensures consistency & reliability in service delivery
- Focuses on continuous improvement for a better customer experience
By earning ISO 9001 certification, we’ve demonstrated that Cantec is serious about delivering a consistent, high-quality experience; not just today, but every day moving forward.
What This Means for our Customers
Our certification isn’t just an achievement—it’s a guarantee that we are committed to delivering:
- Reliability & Consistency – Every aspect of our service follows strict quality standards, reducing errors and ensuring seamless print and document management solutions.
- A Customer-First Approach – We’ve refined our processes to ensure that your needs drive our solutions, providing faster response times, better support, and a smoother experience.
- More Efficient Operations – From streamlined service requests to proactive maintenance and issue resolution, we’re optimising workflows to save you time and money.
- Stronger Compliance & Risk Management – With clear, documented procedures in place, you can trust that Cantec operates transparently, ethically, and in full compliance with industry best practices
- Continuous Feedback – We gather customer feedback for every installation and support call. The results of these are used to calculate our Net Promotor Score which we publish on our website along with actual customer comments.
Testimonials
Goresbridge Parochial House
Very efficent, I got emails as things were happening, the technician was here a few hours later. He was a very nice man.
Breda
Tipp ETB – Coláiste Phobal Ros Cré, Roscrea
Arrived very quickly and sorted the problem efficiently!
Jack
HSE – Spraoi Centre – St. Fintan's Hospital
as always the technician came quickly which is very important to us and completed task in a friendly and efficient manner.
Margaret
Lanesboro Ballyleague Community Creche
Support desk was very friendly and helpful. The engineer arrived quickly and was very efficient in carrying out repairs. Very impressed with the rapid response.
Mary
Meath County Council – HQ Navan
Printer was fixed within an hour of reporting it which is great service.
Mary
UCC – EU Event
Very helpful and quick. Fixed a big issue with A3 printing for the EU presidency event in UCC. Thanks again!
Danny
Liston Family Law
The whole process was very easy from start to finish, both the telephone operator and the Tech were extremely helpful and polite. Thank you Cantec Liston Family Law
Rosario
John Battles & Company Solicitors
problem solved quickly it came off the back of another issue i raised and was dealt with very quickly. thank you
