Achieving ISO 9001 Certification is a significant milestone for Cantec, reinforcing our commitment to quality, reliability, and customer satisfaction. Here’s what it means for you and how it enhances the services we provide.
What is ISO 9001?
ISO 9001 is the international gold standard for quality management systems (QMS), designed to help businesses improve processes, enhance efficiency, and deliver higher customer satisfaction.
To achieve this accreditation, we underwent a rigorous assessment of our processes, policies, and procedures to ensure they met the highest international standards.
Why It’s Important
- Sets international quality benchmarks
- Ensures consistency & reliability in service delivery
- Focuses on continuous improvement for a better customer experience
By earning ISO 9001 certification, we’ve demonstrated that Cantec is serious about delivering a consistent, high-quality experience; not just today, but every day moving forward.
What This Means for our Customers
Our certification isn’t just an achievement—it’s a guarantee that we are committed to delivering:
- Reliability & Consistency – Every aspect of our service follows strict quality standards, reducing errors and ensuring seamless print and document management solutions.
- A Customer-First Approach – We’ve refined our processes to ensure that your needs drive our solutions, providing faster response times, better support, and a smoother experience.
- More Efficient Operations – From streamlined service requests to proactive maintenance and issue resolution, we’re optimising workflows to save you time and money.
- Stronger Compliance & Risk Management – With clear, documented procedures in place, you can trust that Cantec operates transparently, ethically, and in full compliance with industry best practices
- Continuous Feedback – We gather customer feedback for every installation and support call. The results of these are used to calculate our Net Promotor Score which we publish on our website along with actual customer comments.
Testimonials
Rowe Creavin Surgery
Wonderful service as always
Sarah-Jane
Liam Cleary Autoworld Ltd.
Arrived the following day after logging phone call was very efficient and also when asked a query about using the printer had no issue in helping me.
Margaret
Cork Co Co – Machinery Yard, Victoria Cross
Arrived very quickly. Very polite gentleman whom took his time to explain everything to me about the repair and offered guidance on how best to use the equipment. Kevin is a credit to your company
Brian
LMETB – Trim Youthreach
Thank you for the excellent service and support. I really appreciate your help and prompt assistance. The staff member on the callout who helped me was incredibly friendly and professional.
Mary
Liam O'Grady Auctioneers
Your technician Leons arrived very promptly after my initial call and went through what the issue was. He also explained what he was doing and how we can prevent this from happening in the future.
Celine
UCC – Brookfield Health Sciences
Kevin is ever reliable, so pleasant. He always resolves our issues. Indeed, it is always a pleasure to deal with everyone on the team whenever I have to contact you about technical issues regarding our staff photocopier / printer and the student devices on both floors of Brookfield Library. Your service is second to none.
Ann
Michael D Murray & Co Solicitors
In short, we were upgraded on our systems, outlook included – moving to the cloud. After this move, my scanner (cantec machine) wouldnt play ball with my computer. While I knew this was our IT who should have sorted this, theyre not very obliging, so I chanced ringing Cantec Limerick and dealt with Conor. Not only could he fix the issue, but an absolute breathe of fresh air to deal with, and this isnt my first time crossing paths with him. He know I wasnt techie, and explained things exactly as. That guy deserves a raise for putting up with thickos like me.
Tara
Waterford C&CC – Civic Offices, Dungarvan
Super efficient service, Engineer arrived within 40 minutes or so of logging the call. And, had the issue identified within a few minutes and part replaced. No issues since. Many thanks.
