Achieving ISO 9001 Certification is a significant milestone for Cantec, reinforcing our commitment to quality, reliability, and customer satisfaction. Here’s what it means for you and how it enhances the services we provide.
What is ISO 9001?
ISO 9001 is the international gold standard for quality management systems (QMS), designed to help businesses improve processes, enhance efficiency, and deliver higher customer satisfaction.
To achieve this accreditation, we underwent a rigorous assessment of our processes, policies, and procedures to ensure they met the highest international standards.
Why It’s Important
- Sets international quality benchmarks
- Ensures consistency & reliability in service delivery
- Focuses on continuous improvement for a better customer experience
By earning ISO 9001 certification, we’ve demonstrated that Cantec is serious about delivering a consistent, high-quality experience; not just today, but every day moving forward.
What This Means for our Customers
Our certification isn’t just an achievement—it’s a guarantee that we are committed to delivering:
- Reliability & Consistency – Every aspect of our service follows strict quality standards, reducing errors and ensuring seamless print and document management solutions.
- A Customer-First Approach – We’ve refined our processes to ensure that your needs drive our solutions, providing faster response times, better support, and a smoother experience.
- More Efficient Operations – From streamlined service requests to proactive maintenance and issue resolution, we’re optimising workflows to save you time and money.
- Stronger Compliance & Risk Management – With clear, documented procedures in place, you can trust that Cantec operates transparently, ethically, and in full compliance with industry best practices
- Continuous Feedback – We gather customer feedback for every installation and support call. The results of these are used to calculate our Net Promotor Score which we publish on our website along with actual customer comments.
Testimonials
Meath County Council – HQ Navan
Printer was fixed within an hour of reporting it which is great service.
Mary
UCC – EU Event
Very helpful and quick. Fixed a big issue with A3 printing for the EU presidency event in UCC. Thanks again!
Danny
Liston Family Law
The whole process was very easy from start to finish, both the telephone operator and the Tech were extremely helpful and polite. Thank you Cantec Liston Family Law
Rosario
John Battles & Company Solicitors
problem solved quickly it came off the back of another issue i raised and was dealt with very quickly. thank you
Orla
Rowe Creavin Surgery
Wonderful service as always
Sarah-Jane
Liam Cleary Autoworld Ltd.
Arrived the following day after logging phone call was very efficient and also when asked a query about using the printer had no issue in helping me.
Margaret
Cork Co Co – Machinery Yard, Victoria Cross
Arrived very quickly. Very polite gentleman whom took his time to explain everything to me about the repair and offered guidance on how best to use the equipment. Kevin is a credit to your company
Brian
LMETB – Trim Youthreach
Thank you for the excellent service and support. I really appreciate your help and prompt assistance. The staff member on the callout who helped me was incredibly friendly and professional.
