Achieving ISO 9001 Certification is a significant milestone for Cantec, reinforcing our commitment to quality, reliability, and customer satisfaction. Here’s what it means for you and how it enhances the services we provide.
What is ISO 9001?
ISO 9001 is the international gold standard for quality management systems (QMS), designed to help businesses improve processes, enhance efficiency, and deliver higher customer satisfaction.
To achieve this accreditation, we underwent a rigorous assessment of our processes, policies, and procedures to ensure they met the highest international standards.
Why It’s Important
- Sets international quality benchmarks
- Ensures consistency & reliability in service delivery
- Focuses on continuous improvement for a better customer experience
By earning ISO 9001 certification, we’ve demonstrated that Cantec is serious about delivering a consistent, high-quality experience; not just today, but every day moving forward.
What This Means for our Customers
Our certification isn’t just an achievement—it’s a guarantee that we are committed to delivering:
- Reliability & Consistency – Every aspect of our service follows strict quality standards, reducing errors and ensuring seamless print and document management solutions.
- A Customer-First Approach – We’ve refined our processes to ensure that your needs drive our solutions, providing faster response times, better support, and a smoother experience.
- More Efficient Operations – From streamlined service requests to proactive maintenance and issue resolution, we’re optimising workflows to save you time and money.
- Stronger Compliance & Risk Management – With clear, documented procedures in place, you can trust that Cantec operates transparently, ethically, and in full compliance with industry best practices
- Continuous Feedback – We gather customer feedback for every installation and support call. The results of these are used to calculate our Net Promotor Score which we publish on our website along with actual customer comments.
