Achieving ISO 9001 Certification is a significant milestone for Cantec, reinforcing our commitment to quality, reliability, and customer satisfaction. Here’s what it means for you and how it enhances the services we provide.
What is ISO 9001?
ISO 9001 is the international gold standard for quality management systems (QMS), designed to help businesses improve processes, enhance efficiency, and deliver higher customer satisfaction.
To achieve this accreditation, we underwent a rigorous assessment of our processes, policies, and procedures to ensure they met the highest international standards.
Why It’s Important
- Sets international quality benchmarks
- Ensures consistency & reliability in service delivery
- Focuses on continuous improvement for a better customer experience
By earning ISO 9001 certification, we’ve demonstrated that Cantec is serious about delivering a consistent, high-quality experience; not just today, but every day moving forward.
What This Means for our Customers
Our certification isn’t just an achievement—it’s a guarantee that we are committed to delivering:
- Reliability & Consistency – Every aspect of our service follows strict quality standards, reducing errors and ensuring seamless print and document management solutions.
- A Customer-First Approach – We’ve refined our processes to ensure that your needs drive our solutions, providing faster response times, better support, and a smoother experience.
- More Efficient Operations – From streamlined service requests to proactive maintenance and issue resolution, we’re optimising workflows to save you time and money.
- Stronger Compliance & Risk Management – With clear, documented procedures in place, you can trust that Cantec operates transparently, ethically, and in full compliance with industry best practices
- Continuous Feedback – We gather customer feedback for every installation and support call. The results of these are used to calculate our Net Promotor Score which we publish on our website along with actual customer comments.
Testimonials
Corpus Christi National School
Connors help has been excellent solved an IT for me much appreciated. Kind Regards Tony
Tony
Clarecare – Shannon
Fast and efficient repair to difficulties with printer
Niamh
LMETB – Coláiste Na Mi, Navan
Very efficient and helpful and resolved issue in a professional manner.
Michael
Tipp ETB – Scoil Ruain, Killenaule
Efficient and professional service as always
Rebecca
Metis Technical Ltd – Swords
Ollie was very helpful, listened and acted quickly. Thank you
Charlotte
LMETB – Dunshaughlin Community College
Thank you so much for the prompt reply and the quick solution to our problem last Friday. Excellent service and a lot quicker than our previous suppliers.
Vivian
UCC – Student Records & Examinations Office
Thank you so much for your prompt attention to this request and having Kevin your Technician on site so quickly.
Siobhan
Tiger Time Ltd (Brayton Park, Kilcock)
Alan was very helpful and passed over very easy to follow instructions. They were clear and step by step and he stayed on the line until we were sure the issue was fixed. He was also very friendly.
